We are looking for an ITSM Process Manager for the service area Operation Service Management. The unit is responsible for Incident, Problem, Change, Knowledge, Service Asset & Configuration management processes. The unit also has responsibility for Service Desk, Onsite support, Hardware logistics and Leasing. Let’s reimagine your career, take this opportunity and come join us at Lantmännen!
This is what you will do
The role as ITSM Process Manager involves both management and development of existing processes, but also the development of new processes. The degree of maturity of the existing processes varies greatly from fully established throughout the Group to partly implemented within certain parts of the organization. All processes are handled in ServiceNow.
In the role as ITSM Process Manager, you are also responsible for defining the business's expectations. A large part of the work consists of dialogue and requirements towards internal service owners, but also suppliers, as Lantmännen IT primarily buys services instead of developing them internally.
The position is located in Stockholm or Malmö and you will report to Manager Operations & Process Management. The role requires some traveling.
Examples of tasks:
- Manages the process
- Ensure that the process is properly set up and followed
- Suggest and implement process improvement
- Propose and follow up on process KPIs
- Provide procedures and definitions
- Educate and support involved party in Lantmännen's ITSM processes
This is what you need to succeed
- Good knowledge of ITSM and ITIL
- Experience from a similar position, working with preferably core processes in an international environment
- Experience with working in ServiceNow
- Outgoing and communicative
- Someone with a high drive
- Good at negotiating
- Administrative with good project management skills
- Fluent in writing and speaking Swedish and English
You share our values - Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork.
What we can offer
We are a large international Group with diverse activities throughout the entire value chain –from the very sprout in the field to the food on our tables. With a wide range of businesses within agriculture, machinery, bioenergy, food and real estate, we offer career opportunities in every direction across industries, countries, companies and areas of expertise.
We like to see your application. Please apply as soon as possible, but no later than 24h of March. If you have any questions about the position you are welcome to contact Mikaela Sundell, Talent Acquisition Specialist at firstname.lastname@example.org.
We are looking for skilled employees who can add value to our business. We work actively to ensure that our employees can develop at our workplaces, irrespective of their sex, age, ethnicity, sexual orientation, religion or disability
Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Owned by 25,000 Swedish farmers, we have 10,000 employees, operations in over 20 countries and an annual turnover of SEK 45 billion (approximately EUR 4.5 billion). With grain at the heart of our operations, we refine arable land resources to make farming thrive. Some of our best-known food brands are AXA, Bonjour, Kungsörnen, GoGreen, Gooh, FINN CRISP, Schulstad and Vaasan. Our company is founded on the knowledge and values acquired through generations of farmers. With research, development and operations throughout the value chain, together we take responsibility from field to fork. For more information: www.lantmannen.com/en.
Andreas Lång +46 10-556 02 77